Traceroute

Traceroute is a function which traces the path from one network to another. It allows users to diagnose the source of many problems.

Traceroute on Windows:

1. Open the command prompt.
   • Go to Start > Run.
   • Type cmd and press the Enter key.
   • This will bring up a command prompt window. It has a line that looks like this:
     C:\Documents and Settings\yourname> _
     with a cursor blinking next to the > symbol.
     
     
2. In the command prompt, type:
   tracert hostname
   where hostname is the name of the server connection you are testing. See the section Determining hostname below for help with the hostname.
   
   
3. You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
4. Send us the complete results (every line) for analysis. Select tracert results using your mouse cursor and right-click on it to copy into clipboard. You can now paste it into a document and send to Support.

If you have difficulty copying the traceroute information, or if it runs off the screen, you can type this command instead:
tracert hostname > C:\trace1.txt
This writes the command results to a text file named trace1.txt in the root of your C:\ drive. You can then open this file and paste the contents into your email message to Support.

Traceroute on a Mac:

1. Navigate to Go > Utilites.
2. Locate Terminal.
   
3. In Terminal, type: traceroute hostname